FAQ

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We recommend firing up the BaseCamp every 4-6 months. If you are using the Stove to charge higher-wattage devices regularly (ie tablets, GoPros, etc)...

We do not offer separate component parts at this time. With proper care and maintenance, your BaseCamp is designed to be used for years of use.  If you...

The BaseCamp is protected in a light sprinkle, but is not intended for heavy rain. Exposure to water can damage the stove's electronics located in the Power Pack. 

No. The BaseCamp is strictly intended for outdoor use only. 

Yes! You can use the BaseCamp with your own cookware, kettles and devices. It is not limited to the BioLite Product family....

Yes we do! Check it out here:

Check out this video from one of our engineers on a quick way to evaluate compatibility: If you have any questions about a particular...

BioLite products are compatible with most devices that can be charged through a standard USB port. This includes cell phones, smartphones, GPS, LED flashlights, headlamps, and rechargeable battery packs, among other...

The HomeStove is currently not available for individual retail purchase. Our HomeStove commercial distribution is focused on bringing it to families living in energy poverty...

You can, but we do not recommend it as an ideal fuel source. Charcoal will glow like embers...

Our Power Packs contain lithium ion batteries that are designed for years of use when maintained properly. When used regularly, the fire will charge the lithium ion battery for thousands...

We have recently opened a warehouse in Canada to lower the cost of import fees, duties and taxes. This has also allowed us to offer free shipping for orders over...

Ordering a BioLite eGift is a quick and easy way to send an awesome present right to your friend or families' inbox. 1) Go to the eGift page...

Yes, we ship internationally and to all countries. Please place your order through our shop and follow the prompts to successfully ship your purchase to your desired...

We don't recommend it. While both the KettlePot and Portable Grill are designed to work with the BioLite CampStove, they must be used separately...

As soon as your item is shipped, you will automatically receive an updated email confirmation that includes a tracking number for your order. Processing usually happens within 48 hours. If items...

We want to ensure that you have a great experience with your BioLite products. Our support team is here to help you answer any questions...

Please check out our warranty page for full details. You'll note that at the top of this page we have a warranty registration form....

First off, thank you for your support and your interest in helping us bring clean cooking solutions to communities that need it most. Check out the following video on why...

Fill the KettleCharge with cold water and place it over a strong concentrated flame. It's all about getting a strong heat transfer from your hot surface. Things like gas burners,...

Leaving the KettleCharge over a flame with no water will damage the product. We have a built in warning system to alert you to...

Yes, you can, but this is not required. You should do this only if the battery in your KettleCharge's handle has been fully discharged and you do not see...

The KettleCharge is designed for use with water only. If using the KettleCharge frequently and you would like to descale your kettle, bring the...

No. The KettleCharge is to be used over concentrated, controlled flames only. NEVER use over an open fire. Really, do not do it.

We designed it so that when the water is boiling you can still generate 10W -- in fact, when you are starting with super cold water, the device may...

Nope. The thermoelectric generator is working on of a difference in temperature between your flame and the water, so bringing the water to boil is not necessary for electricity...

You'll be able to tell by the battery LEDs located on the left hand side of the power handle.  Fill it with water, place it over...

As you visit the product pages on our website, click on the Parallel Innovation banners to see more about how our core technologies are...

BioLite is currently conducting large-scale commercial trials for the HomeStove with predetermined partners in India and Sub-Saharan Africa. At this time we are not looking to retail the...

BioLite is a privately held company. You cannot purchase stock at this time. (But thanks for asking!)

BioLite is more than just camping – beyond the additions of tailgating or a portable bonfire, we’re also a great resource for emergency readiness. With BioLite, you can stay...

We’d love to see it. There are two ways to get your BioLite story published: Option 1 - Instagram Already planning to post your pic to...

The core technology behind our electricity-generating wood-burning stoves is called Thermoelectrics. You may hear other words used like thermocouples, TEGs, or the Peltier-Seebeck effect. These terms all revolve around the...

The BioLite Portable Grill is designed to sit directly in the CampStove Fuel Chamber - thanks to the sloped Grill Body, drippings run down...

No, the BioLite Portable Grill is intended for use with the BioLite CampStove only. Improper usage can result...